Support + Resources
No matter how we answer your question, Texas First Rentals will always do: Whatever it takes.
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New and existing rentals?
Need help with billing?
Top Questions
- Do I need a Certificate of Insurance to rent from Texas First Rentals?
Yes, a Certificate of Insurance (COI) is required to rent equipment. If you do not have one, we can assist you with purchasing rental coverage.
- Do you provide lines of credit?
Yes, we offer lines of credit to qualified customers. You can apply during the account setup process or speak with a sales rep to get started.
- How do I set up an Account with Texas First Rentals?
To set up an account, please contact your local branch or visit our website here to fill out a credit application.
- What days and times is Texas First Rentals open?
All locations are open Monday through Friday from 7 a.m. to 5 p.m. However, you may call our 24-hour toll free number any time at 844.TxFirst (844.893.4778).
- What equipment does Texas First Rentals have for rent?
All equipment for rent can be viewed here — aerial, dirt, power and whatever it takes. You can see our supplies available here — including rebar, custom safety vests, and much more. Texas First Rentals’ trench safety equipment can be found here.
- What happens if the equipment I want isn’t available for rent?
The team at Texas First Rentals will do whatever it takes to help you complete your job. Tell us what you need and we’ll get it done.
- Can I buy the equipment after renting it?
Yes! Our Rental Purchase Option (RPO) allows you to apply a portion of your rental payments toward the purchase price of the equipment. You can also find used equipment for sale online from Texas First at HoltUsed.com/TexasFirst.
- Are you hiring?
Yes, we’re always looking for great people to join our team. Visit our Careers page here to view current openings and apply.
- What can I do on the Rental Portal?
On the Rental Portal, you can view current and past rentals, request new rentals, access invoices, track equipment usage, and manage your account.
- How can I get access to the Rental Portal?
Please contact your sales rep or request access on our website here.
Billing
- How can I make a payment?
You can pay your bills online via our billing portal here. If you would like to set up a billing portal account, please email BillingInquiries@texasfirstrentals.com.
- Who can I talk to with questions about my bill?
Please contact your sales rep or email our finance department at BillingInquiries@texasfirstrentals.com.
- How do I submit a Tax Exemption Certificate?
You can find available Tax Exemption Certificates on our Finance page here. Please submit with your rental agreement.
Repairs
- What should I do if a piece of equipment I rented stops working?
Please call our 24-hour toll free number any time at 844.TxFirst (844.893.4778).
- What should I do if my team broke a piece of equipment?
Please do NOT try to repair the equipment. Call your sales rep or the Texas First Rentals 24-hour toll free number any time at 844.TxFirst (844.893.4778). We will get you a replacement piece of equipment as soon as possible.
- Is it okay to fix equipment myself?
No, do NOT attempt to repair any equipment yourself.
Pricing
- How can I find out how much a rental will cost?
Please request a quote via your sales rep, online, or call our 24-hour toll free number any time at 844.TxFirst (844.893.4778).
- Do you provide reduced rates if I rent equipment longer?
Yes, we typically offer reduced rates for long-term rentals. The longer you rent, the more cost-effective it becomes. Contact your sales rep or request a quote online to learn more.
- Do you provide discounted rates for frequent rentals?
Yes, we value loyal customers and can usually offer special pricing or discounts for frequent renters. Ask your sales rep about available programs.